Refund and Cancellation Policy
Last updated 18 September 2026
At Catch Me If You Cancer, we want our cancellation and refund arrangements to be clear and fair. This policy applies to purchases made directly from Catch Me If You Cancer and does not affect your statutory rights under UK consumer law.
The Healing Room Monthly Membership
The Healing Room is a recurring monthly membership.
You can cancel your membership at any time. Once cancelled, no further recurring membership payments will be taken, and you will normally continue to have access until the end of the billing period you have already paid for.
Cancellation does not normally entitle you to a refund for a billing period that has already begun, except where required by law or where a payment has been taken in error.
If you believe you have been charged incorrectly, please contact us as soon as possible so we can investigate.
Your Right to Cancel
Depending on the type of product or service you purchase and when access or delivery begins, you may have a statutory right to cancel your purchase.
For digital content supplied immediately, your statutory cancellation right may be lost once supply begins where you have expressly agreed to immediate access and acknowledged that this means losing your right to cancel.
For services that begin during a statutory cancellation period, different rules may apply.
Nothing in this policy removes or limits any cancellation or refund rights you have under UK consumer law.
Consultations and Appointments
For consultations or other appointments booked directly with Shellie:
48 hours or more before your appointment: You may cancel for a full refund or reschedule your appointment.
Less than 48 hours before your appointment: Payments are normally non-refundable, although we will try to reschedule your appointment where reasonably possible.
Failure to attend without notice: Payments are normally non-refundable.
If Shellie needs to cancel your appointment, you will be offered either a new appointment or a full refund.
These terms do not affect any statutory rights that apply to your purchase.
Courses and Other Digital Products
Any specific cancellation or refund conditions relating to a course, programme or digital product will be clearly stated at the point of purchase.
Where digital content is supplied immediately and you have expressly consented to immediate access and acknowledged the effect this has on your statutory cancellation rights, your right to cancel may be affected once access begins.
This does not affect your rights where digital content or a service is faulty, not supplied as described, or where you otherwise have a legal right to a remedy.
How to Cancel or Request a Refund
You can cancel The Healing Room through your member account.
If you need assistance with a cancellation, believe you have been charged incorrectly, or wish to request a refund, please contact:
Catch Me If You Cancer
Shellie Clark
Email: catchmeifyoucancer@gmail.com
Please include enough information for us to identify your purchase or membership.
Where a refund is due, we will arrange it as soon as reasonably possible using the appropriate payment method.
Your Statutory Rights
Nothing in this policy excludes, restricts or replaces your statutory rights under applicable UK consumer law.